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TECHNICAL SUPPORT HI-TEC-CNC POLAND

Services

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Supported by highly qualified service engineers we offer a timely response to all situations, as well as providing top quality service.

We also have maintenance packages that help keep machines in optimum condition and avoid unscheduled downtime.

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Service

Installation and Set-up

Technical Assistance

24/7 Service Hot-Line

Maintenance plans

Generate your service plan by filling out the form below or contact us by phone 800-062-3895 and email servicio@omnitec-cnc.pl, one of our engineers will assist you.

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Service

Project Assessment

Machine/Equipment proposal

Time studies

Cutting trials

Development reports

Set-Up and installation

Run off and clearance process

Training

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This involves from the recommendation of the type of CNC machine required, even if it is required with some level of automation when the process and/or production volume demands it, to the training of the personnel after it has been acquired.

Starting from the need to acquire a CNC Machine for the manufacture of precision components for the industry (mainly), the professional advice of our engineering and projects department is essential for customer satisfaction.

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Engineering projects, keys on hand

Turnkey Engineering Projects - The "Turn-Key Engineering Projects" department is the area in charge of providing additional support to our sales team, taking special care in the analysis of information and requirements of our customers, in order to offer the "Turn-key", "Share-Key" or the type of project required to deliver a complete and functional service.

Hi-Tec's engineering team, together with the support of the machinery manufacturers, is in charge of monitoring each stage of the project, evaluating the expected results and achieving the release of the process, always with the objective of achieving the quality requirements, cycle times and commitments previously defined with the client.

Turnkey project process

1

Requirements

  • Initial talks with the client to define the scope of the Project.

  • Training and coaching.

2

Research

  • Definition of tools and
    accessories.

  • Quote of time studies.

  • Delivery time.

  • Cutting tests.

  • Definition.

  • Specifications.

3

Proposal

  • Delivery of proposal to the client and reception of comments.

4

Specs

  • Define test machining.

  • Quality evaluation.

  • Development report.

  • Planning​.

5

Cutting Test

  • Define test machining.

  • Quality evaluation.

  • Development report.

  • Fault identification.

  • Jointly plan shipping and delivery dates.

6

Approval

  • Facility.

  • Approval.

  • Start up.

  • Inspection.

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